Company information
QVC, short for ‘Quality, Value, and Convenience’, was founded by Joseph M. Segel in July of 1986. The company began broadcasting by November and aired full-time by January of 1987. The next years were spent in maintaining a good position in the market among its competitors. In 1993, the ownership for QVC passed from Joseph Segel to Barry Dill, the former chairperson for Fox Inc. The company saw major growth patterns in its leadership under Dill. The core operating units for the company include QVC.com, QDirect, Remote Productions; QVC @ The Mall, while its principal divisions include Q Records and QVC Publishing. Throughout its work in the following years, the company has several competitors in the market including InterActiveCorp, ValueVision Media Inc, and Summit America Television Inc.
The return policy for QVC
Every company aims at customer satisfaction and therefore offers flexible return policies. QVC has also established the availability of exchanging items in case the customer is not satisfied. The return must be made within 30 days of the receiving of the item. In case of dissatisfaction, the company will refund the item and the shipping fee, handling fee, and Q Return Label fee must be paid by the customer. However, in the case of a defective item, the item price is refunded, and no fee has to be paid by the customer.
Process for the return of an item
Following is the step-by-step procedure for the return of an item:
To check the status of the return
Following are some options available to the customer to get to know the information of the return process and where it has reached:
Check order status online. Check with customer service care at 8 0 0 – 3 6 7 9 – 4 4 4 4 Check directly with a customer representative from the company by calling on 8 0 0 – 3 4 5 – 5 7 8 8
The Q Return Label
The Q Return Label is a unique bar-coded label that comes along with the package in the order slip and can be used at the time of the return of an item. The encrypted barcode on the Q Label has access to all the information required to return an item. This saves the hassle of going to the post office and standing in queues. The return shipping and handling fee is automatically deducted from the refunded amount. Following are the charges for using Q Return Labels
For packages weighing 0 to 5 pounds, $6.95 is the charge.For packages weighing 5.01 0 to 10 pounds, $8.95 is the charge.For packages from 10.01 to 150 pounds, $10.95 is the charge.
Delivery Addresses for returns
Following are the warehouse addresses for return of products if using regular courier services:
RETURN OF JEWELLERY – QVC Inc, Jewellery Returns, 2200 TV Road, Florence, SC 29501RETURN OF BEAUTY, APPAREL & ACCESSORIES (SUCH AS SHOES AND HANDBAGS) – QVC Inc, Returns Department, 1000 Stony Battery Road, Lancaster, PA 17601. RETURN OF HARD GOODS (SUCH AS HOME, ELECTRONICS & KITCHEN PRODUCTS) – QVC Inc, Returns Department, 100 QVC Boulevard, Rocky Mount, NC 27815.
Conclusion
Customer satisfaction is a key factor that companies wish to achieve, therefore introducing lenient return and exchange policies. QVC, with the introduction of the Q Return Label, has made returns easier for its customers, since no information must be provided for the return. Companies should introduce convenient methods of exchange for their customers to enable customer gratification.
