It’s not a common case but it happens at times that Instacart would deliver an order to the wrong address. This might be caused due to an error on your part or the shoppers’ part. Not to worry, there are measures available to help you get your order to your address. In a situation where Instacart delivers your order to the wrong address, you will have to notify Instacart customer service of the mistake. You can decide to ask for a refund if the fault was from Instacart and use it to make the order again. This time, ensure you double-check to see they use the right address.
What happens if it was my fault?
If the delivery fault was from your side, probably because you made a mistake while filling out your address on the delivery form or you forgot to update your old address after moving to a new location, you will need to contact the Instacart Customer Service and make a complaint about the issue. This will usually take longer to sort out than if the fault was from Instacart. In case you have not yet placed an order and you need to update your address on Instacart, you can visit the Instacart website or use the mobile application to update your delivery address. If you have already made an order, then you have to contact the Instacart customer service immediately to notify them about it and update your new address with them. This will help in making sure your order does not get into the wrong hands.
What happens if the fault was from Instacart?
If Instacart mistakenly delivers your order to the wrong address, there are some measures you need to take to ensure you get a refund from them. Those measures include;
To report issues concerning order to Instacart, you have just 14 days to do that.Visit Instacart; using the mobile application or website.Tap ‘your orders’ by clicking on the three lines at the top left corner of the Instacart app.Click on ‘Get help’ and select the order you made.The next step is to tap on the item you ordered.Indicate whether you want a refund or an Instacart credit. Note that for credit, you will be paid immediately while a refund to your bank account can take between five to 10 days.
Note that Instacart would investigate to confirm the authenticity of your complaint and make sure you get a refund.
How to Update your Address on Instacart?
To update your address on Instacart, you can either visit the website or use the Instacart mobile application.
On the website
Go to the homepage.Click on the “address” button at the top of the page.Fill in your new address and save the details.If you made a mistake with your address and you want to edit it, you can simply click on “edit” it is located near the “address” button.If you want to remove an old address, click on “edit” and select “delete the address.”
For the Mobile App
The interface on the mobile app is a bit different from the website.
Download and launch the application from the play store or App store.Login to your Instacart account and click on the three lines at the top left corner of the app.Go to “account settings”Click on the “address” buttonFill out your new address and click on “save the address.”To make changes to your old address, click “edit” and save the changes you made.To delete an old address, click “edit” and then “delete the address.”
What if I received the wrong order?
It is rare for you to get an order that was meant for someone else but it can happen. Remember the shoppers delivering them are humans too and are bound to make mistakes. The food and safety protocols prevent Instacart from picking up any wrong order that was delivered to you. So you cannot return it to them, but you can inform them about it so you can get your money refunded to you. Remember just like you, the owner of the groceries wrongly delivered to you can make a complaint at Instacart and get a refund. However, you can just check with your neighbors to be sure the order was not meant for them. If the order does not belong to your neighbors, you can just use the groceries or donate them if you don’t want them.
Conclusion
Although it’s not an everyday occurrence, it happens that an order can get delivered to the wrong address due to errors from the customer or Instacart themselves. The company also has backup measures which are taken to ensure that you get your orders fixed and money refunded to you. So don’t fret if you find yourself in such a situation, kindly contact Instacart customer service and they will get you to sort it out.
- How long does it take to get me refunded by Instacart? As long as you take the necessary steps to inform Instacart customer service about your issue, you will get funded immediately if you want account credit. Bank account or card refunds do take between five to 10 days.
- I placed an order and forgot to update my new address on my Instacart account. How do I ensure it doesn’t get delivered to my old address? The right way to prevent this is to immediately contact the Instacart customer service and inform them of the error. They will be able to fix this fast and ensure you get your order delivered to your new address.
