The pricing of their products are great according to the quality that they have. PrettyLittleThing uses FedEx or the USPS for shipping. The shipping of products takes about 3 to 4 business days. But, sometimes we are not satisfied with the product that we receive. The reasons can vary, the quality can be cheap, the color of the product might be too bright than the picture or anything else. Also sometimes we receive products that have some faults, like holes, cuts, etc. What about them? Can we return products to PrettyLittleThing? What is their return policy? What about the cost? Do you know the whole procedure and details about returning an item to PrettyLittleThing? To know all the things about the return policy of PrettyLittleThing, make sure to read the entire article. PrettyLittleThing Return Policy If you want to return something that you purchased from PrettyLittleThing, then you should know that you will have to follow the policy of 45 days. It means that you have to give back the item within 45 days of purchasing it. You should know that products that are worn and washed cannot be returned. Also, items without tags can not be returned.
How much does the return at PrettyLittleThing cost?
If you are returning an item to PrettyLittleThing from the UK, then it is free of cost. But if you are from the USA or any other country then you will need to handle all the charges for the returns according to the delivery driver that you are using. For example, the US Postal service or FedEx. The cost of returns will depend on the company that you are using for postage.
Products that you can’t return to PrettyLittleThing?
The company accepts returns on the product but within a limit. There are some exceptions and conditions for returning a product. some products cannot be returned to the company. the products that cannot be returned to pretty little things are as follows:-
Any item after 45 days of purchase.Pierced Jewellery (if it is without a hygiene seal).Swimwear (if it is without a hygiene seal).Grooming Products (if it is without a hygiene seal).Beauty/Make-up products.Accessories.Worn clothing items.Washed clothing items.Worn footwear items. Any item without the price tags.
How to return a product to PrettyLittleThing?
If you do not feel the need to keep the product you bought from PrettyLittleThing anymore then you should know that you can return it to them. The process of returning is as follows:-
As the first step, you will have to re-pack the item that you want to return to PrettyLittleThing. Make sure that you are returning it in its original packaging with all the tags.Attach all the labels and tags of the product. Now you will have to print the return label available on the return portal of PrettyLittleThing. Now you will have to drop your package at your local Postal services such as FedEx or the US Postal Service. You will obtain an authorization email along with the proof of return.
How long does PrettyLittleThing take to process my return?
It takes around 3 to 5 working days to receive your refund on the return. Generally, if you applied for a return then you need to place the return within 45 days of the item purchase. After placing the return along with all the needed requirements, you may wait for at least a week to get your refund. If it’s been 14 days since you returned the item that you purchased and you haven’t received the refund till now, then you should consider contacting the company’s customer care service. They will tell you about the issue and will process your return as soon as possible.
Can I return an item to PrettyLittleThing without the original packaging?
Yes, you can easily return an item to PrettyLittleThing without the original packaging. All you need to do is select secure packaging for the product that you have. After selecting packaging which is secure and waterproof do not forget to stick all the labels on the packaging of the product. Also, make sure that your package has the original tags of the item. If you do not have the label you can print them through the portal of the company itself.
Conclusion
In conclusion, the return policy of PrettyLittleThing is simple. You will need to return the product within 45 days of purchasing it. Also, you should know that you cannot return accessories, beauty products, makeup items, and jewelry items to PrettyLittleThing. Yes, you can return an item from PrettyLittleThing after 28 days. No, PrettyLittleThing will not refund shipping charges. No, PrettyLittleThing does not have free shipping.
