Wayfair foundation
Wayfair Inc. is a public eCommerce industry majorly selling home furniture and home decorating items. This company was earlier known as CSN stores, but it changed to wayfair.com in 2011. This company was founded in August 2002 and headquartered in Massachusetts, United States of America.
Wayfair Company deals in:
FurnitureAppliances (kitchen appliances, cleaning appliances like vacuum cleaners, washers)Bedding itemsLightings materials like lamps, led, ceiling lights, ceiling fansPet furniture like dog houses, birdcages, etc.Kids related furniture
Offers at Wayfair:
Wayfair gives different kinds of deals to its customers like discounts, coupons, gift cards, and gift vouchers, buy one get one offer. It gives 10 percent discounts on first orders, free shipping on orders above 35 dollars, and closeout deals.
Return Policy at Wayfair:
Wayfair takes up an easy method to return the items. The minimum number of days of returning an item is 30 days. The return of items is quick and done smoothly, and the refund is done without any delay. The duration in which return and exchange can be done varies from product to product.
The time range for returning items to Wayfair
The time frame given to customers to return the ordered items to the e-commerce company is around thirty days from the delivery date. Wayfair has made guidelines to process the return, exchange, and refund of items. The products that need to be processed through return or exchange policy should be in their initial and original condition with all tags intact.
Items that are not liable for return:
Personalized productsGift cardsOpen-box itemsItems that are already assembledBundled itemsClearance items
The liability of non-returnable does not imply the items which were damaged and defective, and it was found out when the customer took the order. The customer can claim the return of those items and the customer service person will contact the customer for attempting re-delivery of that item.
Exceptions to return policy:
The Wayfair company imposes different types of exceptions on some products. The return time for some items is different from many of the items which have a timeframe of about thirty days.
There are different products with different return policies:
Mattress:
The timeframe to return the mattress of Wayfair company is 100 days. Before the completion of 100 days, you can either exchange or return the mattress and get the full money refunded.
Wedding registry:
The wedding registry can be returned by the guest who purchased it, up to 90 days after the event.
Steps to return wedding registry-
- Contact the registry specialist.
- Submit the registered order number or product name
- State the reason for returning the registry.
Steps to follow to return an item or product to Wayfair:
The first step to start the process is by logging in to your specific Wayfair account on wayfair.com.Now the task is to find the ‘My Orders’ section and after finding click on the tab.The next step is to click on the option to return under the item you want to return.The next step will include choosing the refund method. There are two options available for getting the refund, one is a store credit fund, and the other is called the original payment method. The next step includes packing the item you have requested for return with all original things intact.The last step for a refund includes the shipping process. The shipping process includes either returning through UPS or by FedEx.
Shipping charges for returned items:
When a customer returns an item, they have to pay for the shipment of the product which gets deducted from the refundable amount.
Refund policy after return:
After returning an item to the concerned person, the customer will get a confirmation email stating that the customer’s refund is initiated. If you have chosen a store credit or gift card then it usually takes one business day to process and if you have chosen the credit card refund then it usually takes five to six business days to complete. After the refund is processed the company generates a confirmation email to notify the customer.
Conclusion:
The article showcases all the relevant information about the Wayfair store return policy. The return policy is simple and systematic with some exceptions in the duration of the product. It gives information about which items can be returned and which cannot, the time range between which the specific items can be returned and exchanged. The company has a different return policy for different items in terms of their time range and usage. Shipping charges are included in the returning of items and there is an easy process of refund of money.
What is the shipping cost for small orders under 35 dollars?
The shipping cost for small orders ranges between 5 to 6 dollars.
Are the shipping charges refundable?
No, the shipping charges are not refundable.
Does Wayfair sell clothes?
No, Wayfair does not deal in clothes and apparel.
