Walmart has a large number of regular customers visiting the different stores regularly. But there might be times when a customer would want to return a product recently purchased. One can return their products on all days of a week but at a specified time on the weekends. One of the customer-friendly selling points of Walmart is its easy returns. The standard return policy is of 90 days for most items while 30 days for electronics.
Returning Hours
Customers are allowed to return their purchased products between 7 am to 11 pm on weekdays and 8 am to 10 pm on Saturdays and Sundays. The operating hours of the customer service desk might differ based on the location of the particular Walmart store. So it is advisable to check twice before visiting the store.
Best Time for Returns
One should avoid returning right at the time the customer service desk would close. Instead, they should arrive before the closing hours to avoid such a problem. This would help the customer avoid hassle while returning the product. Not only is it in consideration of Walmart’s staff but it would also prevent the consumer from having to come back again the next day for the return. If one wants to avoid queuing they should visit the customer service desk during off-peak hours since the store would have a lesser number of customers then.
Returning Items Outside of the Customer Serve Desk
Most Walmart stores prefer returning requests to be processed at customer service desks since the staff there receive training for handling such customer requests. But certain stores are willing to allow the return to be made at the cashier’s desk outside of Walmart’s Customer Service hours. The customers should avoid doing this since it would be a great inconvenience to the staff, who might be preparing for closing the store after the customer service desk is closed for the day. A customer must be aware of the different policies of Walmart before heading in to return the product. Some such policies are:
Returning products without a boxReturning products without a receiptReturning products to a different Walmart store
How Long does Walmart take to Refund a Card?
After a product is returned, the time taken to refund it is from five days to three weeks. This depends on the fact if the product is purchased online or in-store. The refund period is also affected by the payment method that the customer had used for buying the product to be returned. Once the product to be returned is approved, Walmart in-stores immediately processes and initiates it. If the product was purchased in cash and under twenty-five dollars then the customer service representative will pay the customer back in cash. But in case the product’s price exceeds twenty-five dollars then they will be given a shopping card or gift card for merchandise. The Walmart store will reimburse the purchase amount within five days in the same debit or credit card that was used to purchase the product. The customer will be able to view the amount credited on their account depending on how long the credit card issuer or the bank takes to process the refunded amount. The returns made online via mail take the longest to get processed. The time it takes is usually two to three weeks. When the customer’s online return gets approved, the Walmart store takes a maximum of five days for refunding the credit card or debit card with a smart chip. Customers should choose in-store returns since that would ensure faster refunds.
Things that Need to be Returned in 30 days
There are certain items purchased in a Walmart store that needs to be returned within 30 days. Some such items are as follows:
LaptopsCamerasGame consolesAir conditionersTelevisionsHoverboardsCamcordersTabletsComputersPrintersDronesiPadsDehumidifiersElectric bicyclesPs4
Things that Need to be Returned in 90 days
There are certain items purchased in a Walmart store that needs to be returned within 90 days. Some such items are as follows:
RefrigeratorsVacuumsBooksHeadphonesApple watchCosmeticsJewelryFoodDiapersCar batteriesToysMakeupBikesAppliancesPaintShoesPerfumeUnderwearBlu-rayTrading cardsDiapersClothesDVDFurnitureInk cartridgesVideo games
Conclusion
The majority of returns in Walmart are handled by the customer service desks in all stores. Customers should make their returns only when the desks are open as well as when it is the off-peak hours. The only thing the customers need to do is wrap their items or packages and bring them to the Walmart customer service desk during the return hours in the Walmart store. Baby formula or Walmart gift cards cannot be returned after they are bought. A straight talk phone needs to be returned within 14 days after purchase. Defective or broken items can be returned as long as the customer didn’t cause the damage.
