Verizon, an American network operator, used to operate as a separate division of Verizon Communications under the name ‘Verizon Wireless.’ In 2019 reorganization, the company moved services and wireless products to other divisions, ‘ Verizon Consumer’ and ‘Verizon Business.’ This led to an end to using the ‘Verizon Wireless’ name. It is the largest wireless carrier service provider in the United States and had around 121 million subscribers near the end of 2021. Verizon has its headquarters in Basking Ridge, New Jersey, and was founded in the year 2000 as a joint venture of an American telecommunications firm called Bell Atlantic will soon become Verizon Communications, and Verizon Communications bought Vodafone, a British multinational telecommunications company, its 45 percent stakes in 2014 leading it to become the sole owner of Vodafone.
Possibility of an Upgrade Fee Waiver
You might want to enjoy Verizon’s high-end services and might consider upgrading from your current plan. Something that might come to your mind is if Verizon a waiver on the upgrade is possible. Usually, Verizon does not waive any upgrade fee for their customers. Still, if you want to avoid an upgrade fee, you can choose the unlocked Verizon phone and keep your old SIM card; this will give you better signal reception. Ensure that you use the old SIM card in the new device and unlock your device to avoid an upgrade fee. There are a few other ways to get an Upgrade Fee Waiver. Read on to know more about it.
Verizon Activation Fee
Verizon runs a phone service, which leads to extra costs like customer support, data centers, and many more. For covering these costs, Verizon charges an activation of $35. This fee is just like any other one-time fee. However, this one-time fee could be too much for some people. If you are determined to get a waiver, make sure you are good at negotiating. You might get lucky if the customer representative is generous enough. Just be sure that you have a good reason for Verizon to waive the fee for you.
Getting an Upgrade Fee Waiver
If you have a reasonable and straightforward explanation, there are some possible methods to get a waiver for an upgrade. You will likely be granted a Waiver. You can get a Waiver by explaining your case to the retention department or performing a wireless upgrade. Sometimes you may also get promo codes from Verizon to get your Upgrade fee waived. You can also take advantage of an older phone if you have one, but make sure it was never activated with another carrier.
Contact the Retention Department
If you are ready with a reason to get an upgrade fee waiver and are confident that you will be able to secure one, contact Verizon support. You can tell them that you want to cancel your services, making them transfer you to the retention department. The agents of the retention department are trained to make you not cancel the services anyhow by giving fee waivers, discounts, or even other offers! You can tell them that the activation fee is pretty expensive, which is the reason for the cancellation. The agent will talk to a supervisor, and the fee might be waived. If you are an old, long-term, or loyal customer of Verizon, mention it as it can help you get a waiver.
Verizon Wireless Upgrade
A 50 percent waiver is also possible, which is excellent and better than anything else. Getting this waiver is possible because it cuts out the cost the company has to pay to the employee by making the entire process online. To get the benefits of this offer, you will have to do the activation process or the upgrade online. Upgrading wireless might not be possible for everyone. So let us move on to the next option.
Verizon Upgrade Fee Promo Code
You might also get Promo codes from Verizon if you are a loyal customer and have been using their services for some time. You can request a promo code from customer service if they find your statistics good enough. You will be provided with a promo code to enter on Verizon’s website and get a discount. However, receiving a promo code is not always necessary as it can vary by the agent you are talking with. Also, if you are not an old customer at Verizon, the company might decide not to provide you with a discount code.
The Last Options
If you think you really cannot bear to pay the activation fee, contacting the support and retention department did not help. You may decide to switch careers. If no method above worked for you, you might want to change your carrier to T-Mobile or some other smaller carriers like Consumer Cellular or Straight Talk. The smaller carriers may not give you the best user experience and high-quality service like Verizon. So, you should be sure before switching.
Conclusion
Before coming to a decision, remember that there is not much power in the hands of the Retention Department and cannot do too much for you as the company’s policy limits them. To an extent. Also, remember to be polite with the customer service agent, and if you are reasonable, you will probably get the fee waivered. Q1 Is it possible to get a refund of the activation fee if I change my mind and do not want to continue using Verizon? It is possible to get the activation fee refunded if you change your mind within three days of the activation, but nothing can be refunded if it is already more than three days. Q2 Does Verizon offer any trial? Yes, Verizon offers a 14-day trial which can be terminated anytime.
