The offered warranty comes with limitations on it. Unicorn has defined certain eligibility criteria that are mandatory to fulfill for registering a valid claim. Under a few determined conditions, the claim will not be entertained for further process. A client is required to hold the original documents of the product.
What Is Covered Under The Offered Warranty
Unicorn aims to be one of the most reliable brands in the tire segment. The below-mentioned information is detailed regarding the warranty coverage;
Tires must have been purchased new and unused Warranty can only be claimed if 2/32 tread depth in a tire is remainingIn case of a defective tire, Unicorn offers 100% replacement cost for the same, or comparable tire supplied by UnicornUnicorn doesn’t replace defective tiresReimbursement will be credited according to the remaining 2/32 tread depth in a tireClaim has to be made within 5 years from the date of purchaseA claim will be considered valid only in the states of America and Canada
What Things Are Not Covered Under The Warranty
Unicorn Tire Warranty has determined certain exceptions under which claims will not be processed. Below-mentioned some of the cases that make a claim baseless;
Warranty becomes void if the claim has been made after 2/32 of tread depth in a tireUnicorn is not entitled to offer reimbursement if a claim has been raised after 5 years from the date of purchaseUsed or pre-owned tires are ineligible for warranty even if 2/32 of trade depth is remainingIn case tires receive damages due to road hazards that include impact damage, cuts, snags, punctures, scuffs, nails, potholes, chuckholes, etc.Tires turned damaged due to improper installation, misapplication, use of an improper rim, improper mounting or dismounting, or wheel misalignmentNo weather or ozone inspection for the past 4 years from the date of manufactureTires uses for commercial and racing purposesTires resulted in damages caused by under inflation, overloading, over deflection, abuse, excessive speed, accident, failure to follow recommended tire rotation practices, or improper tire and vehicle maintenance
How To Contact Unicorn Customer Service For a Claim
Unicorn believes in serving its customers on a priority basis. It offers multiple channels to establish contact with customers. A client is free to contact via phone by calling 901-547-5866, via sending a fax on 901-547-5867, via email i.e. info@unicorntire.com, or contact@unicorntire.com. In addition, a client may choose to connect to the executives via chat box through the official website of Unicorn tires i.e. https://www.unicorntire.com/
How a Request For a Claim Can Be Submitted
Unicorn has stated a proper procedure to raise a claim issue. The below-mentioned details have informed regarding the steps to register a claim;
A customer is required to note down the DOT number (four-digit number e.g. DOT 25BL 3710) cut from the tire and should be mailed to the office. This number is mandatory to process the claimClear images of the claimed products should be mailed or emailed to the officeThe serial number of the tire provided for each tire. It is mentioned inside a tire on a sticker. A claim will be considered invalid without a serial numberRemaining tread depth for each tire on the claim in 32nds of an inchA proper reason on basis of which the claim has been madeSize ratio and brand name of the tireDescription of the tire whether a tire is new or had been driven onCustomers are highly instructed to mail all the aforementioned details to the office address.
Conclusion
Unicorn Tire Warranty is committed to offering smooth services to its clients. However, clients don’t feel satisfied with the presented services. Although most of the clients seem to be happy with the facilities offered against the warranty. In certain cases, a client might face a short delay in response after mailing. Unicorn holds multiple brands and hence makes the best attempts to satisfy its clients. It has been operating for more than a decade and has maintained a fair track record of crediting reimbursements. In addition, Unicorn has provided its clients with multiple ways to connect.
- What is the procedure to receive a claim? A.A client is required to fill and mail Unicorn Tire’s Warranty Claim Form with a signature on it. The brand of the tire must be mentioned on the form.
- What is the office address of Unicorn? A.The official address of Unicorn is 4045 Willow Lake Blvd. Memphis TN 38118. In case someone needs to mail a claim document, the person has to send mail to this address only.
- Does Unicorn offer a replacement on damaged tires? A.No, Unicorn doesn’t offer a replacement on damaged tires. It offers full reimbursement on the replacement of a tire or tire supplied by Unicorn. However, reimbursement will depend upon the remaining tread depth.
