At present, the headquarter of the firm is in Wisconsin in the United States. The company refers to “speed, passion, and operational excellence” as its tagline and its mission to achieve future goals. It is a privately held company. The company has collaborated with many online shopping platforms. The company acts as its delivery partner and its shipping capabilities cover a large area. The goods are delivered in comparatively less time. The raw materials are provided by the warehouse of the company.

WHAT IS A RETURN POLICY?

Return policy refers to the set of rules set by the company to return a product as well as various guidelines for the eligibility of a product for return. It helps to simplify the process of returning products bought by the customers. A return policy establishes a uniform policy for all the customers. These are extensions provided by the customer service of that company. The return policy also has some restrictions. These restrictions include a time limit, availability of receipt, percentage of the amount paid back to the customers, and many more.

THE RETURN POLICY OF ULINE

  1. REASONABLE TIME FOR RETURNING THE PRODUCTS- The time set by the company to return the products is 25 – 30 days. If the customers want to return the product after 30 days, the package will not be accepted by the company.  If the product is shipped between two different nations or two different continents, the days for returning that product are extended up to 45 days. Moreover, if the distance between the two destinations is more than 1000 kilometers, then the number of days for returning the product is 45 days. The holidays and week offs are not included in the return policy of the company.
  2. CASHBACK FOR RETURNED PRODUCTS- In most situations, the total amount of the product is given to the customers. Although, if the product is damaged or destroyed by the customer, and then applied for return, then a reasonable amount of money is extracted by the customers. It is generally 8% to 25% of the total cost of that product shipped by the company.  The amount charged on returning damaged products depends on the possibility of repairing them. The customer can either claim cashback or exchange the item in place of the product they want to return.
  3. EXCHANGE POLICY- If the product got damaged, broken, or destroyed during the process of shipping, it can be replaced by the company on a simple request. Also, the parcel can be returned and replaced, if the product delivered by the company does not stand as per the expectations of the customers. In such cases, the products are exchanged by the company and shipped again. The company does not charge any extra amount in such situations.
  4. RULES OF PACKING THE RETURN ORDER- The customers have to apply for the return or exchange of their products through the app or the official website. The customers must attach the receipt and the bills of that product in the return package. If the customer fails to do so, the return of the product will not be accepted by the company.
  5. SHIPPING CHARGES- The additional amount paid by the company for shipping their orders is called the shipping charge. In most cases, it is included only in the purchase of orders and not when the customer wants to return it.  Therefore, there is no shipping amount charged by the company. Moreover, if the limited time of returning that order has exceeded, a small amount is charged as shipping fees by the company.
  6. PRODUCTS THAT CAN NOT BE RETURNED- Some products can not be returned or replaced. These generally include products of personal use or products bought under some conditions or circumstances.  For example, if the customer has purchased a product that pre-mentioned not to be replaced or returned, he cannot claim the company to replace that product.

CONCLUSION

ULINE is a privately owned, American-based shipment company. It has collaborated with warehouses, shopping platforms, raw material manufacturers, etc., and acts as the shipping partner for these firms. If the product is damaged during shipping or does not meet the customer’s expectations, it can be replaced or returned.  There are some rules for returning these packages. Many of these rules are the same as any other delivery company. This policy is made by the company to form similar rules for returning the products. These rules include the number of days for returning the package, cashback policies, return shipping fees and additional charges, and many more. These things are included in the return policy of the company.