Uber Eats vs Postmates: Fee Structure and Returns

The main differentiator for UberEats and PostMates is the returns policy. Postmates offers a return policy that lasts up to four hours from delivery, as long as the order is made before 20:00. Conversely, Uber Eats will offer a 30-day money-back guarantee if you are not satisfied with your order. In the end, it’s a tough call (pun intended). Postmates has a more flexible return time (once one has waited over four hours), but they don’t offer a full refund if the customer is not satisfied. On the other hand, UberEats offers a money-back guarantee after 30 days. However, one thing to consider is the likelihood of the order being ruined. On one hand, Postmates has a relatively quick delivery time — typically 1-2 hours. However, for an early riser who wants a short wait time (i.e. fast food), then UberEats is the way to go. 

Customer Service and Reviews

One aspect of both UberEats and PostMates that may be important to some is the customer service options that each service offers. With UberEats, there are a few areas where customers can contact customer service representatives — through email or telephone. On Postmates, however, only email is available for customer service. Additionally, UberEats has taken measures in the past year to provide a well-rounded customer service experience — with features like tracking your delivery driver and sending you push notifications when they get close to your location. On the other hand, PostMates seems to be lagging in this department — although they are still providing a good level of customer support. Now that we’ve covered customer service options, let’s dive into how clean the reviews are for each app. On Postmates, there are a variety of different reviews — which seems to be typical for most businesses on the internet. On the other hand, UberEats has mostly positive reviews — which is slightly surprising, given that Uber is known for all kinds of scandals.

One of the best features of both PostMates and UberEats is the variety of different food choices available. The most popular UberEats menu options include Chipotle (delicious burritos), Taco Bell (surprisingly good fast food), El Pollo Loco (great Mexican), KFC, and McDonald’s. On the other hand, the most popular PostMates menu items include Dunkin Donuts coffee and Five Guys burgers — for those who want a break from fast food as much as possible. If someone looking for a meal that takes 15 minutes to make or wants to go for convenience food — UberEats is the way to go. However, if looking for a quick lunch and don’t have time to wait around (or don’t want to wait around), then Postmates is an excellent choice.

Conclusion:

The ultimate verdict is that both UberEats and Postmates are excellent food delivery services. UberEats has more of an emphasis on convenience, while Postmates has more to do with finding the fastest delivery service possible. In the end, both food delivery services have what one might need — so if the price isn’t an issue and want something delicious in the stomach right now, UberEats is the best way to go. However, for a student or someone who isn’t in a hurry — then Postmates is a great choice for its instant gratification and wide selection of menu items. Does Uber Eats serve in Arizona?A: UberEats is more popular than Postmates in half of the United States, and is expanding rapidly. UberEats has launched in 17 cities in Arizona. How to order from UberEats?A: Simply download the app, register a valid email address and select a delivery address. Then choose a cuisine and food will be delivered! Are there incentives for drivers? Can they get tips?A: Yes, there are incentives for drivers, as well as tip options available.  How often is Uber Eats expanding?A: Uber Eats is expanding rapidly, and will serve in 27 new cities this year. If someone is an Uber or Lyft driver, he can also deliver on UberEats as a side hustle. Reach out to the city managers for details on new cities!